sedap Platform Privacy Notice

This page describes what we collect when you use sedap and how we keep that data protected. We at sedap take your privacy seriously and are committed to transparent practices around personal information, account security, and third-party data sharing.

When you register on sedap, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or place bets on football, live-dealer games, slots, or other categories, we collect certain information to verify your identity, process your transactions, and provide customer support. Our servers may sit outside your jurisdiction, but all data is encrypted and stored securely.

Below, we outline what data we collect, how we use it, who we share it with, and what rights you have. If you have questions about our privacy practices, contact our support team via live chat, email, or phone.

What data we collect on sedap

We at sedap collect several categories of information when you use our platform. During registration, we collect your email address, phone number, and a secure password. To verify your identity and comply with local regulations, we also collect your full name, date of birth, national ID number, and proof of address (such as a utility bill or government-issued document).

When you deposit funds, we collect payment information—your e-wallet account details, bank account number, or QRIS identifier—depending on your chosen payment method. We do not store full credit card numbers; payment processing is handled by secure third-party processors. When you use sedap, we also collect information about your activity: bets placed, games played, account balance, and withdrawal requests. This data helps us detect fraud, resolve disputes, and improve our service.

Technical data and cookies

We at sedap also collect technical information about how you access our platform. This includes your IP address, browser type, device type, and the pages you visit. We use cookies and similar tracking technologies to remember your login preferences, language settings, and to analyze how users interact with sedap. These cookies help us improve performance and detect suspicious activity.

You can control cookie settings in your browser. If you disable cookies, some features of sedap may not work properly. We do not use cookies to track you across other websites—our tracking is limited to sedap itself.

How we use your data on sedap

We at sedap use your personal information for several purposes. First, we use it to verify your identity and comply with anti-money-laundering and know-your-customer (KYC) regulations. This protects both you and our platform by ensuring accounts are opened by eligible users in supported jurisdictions. Second, we use your payment information to process deposits and withdrawals. Your data flows through secure payment processors but is never stored in full on our servers.

Third, we use your activity data to detect fraud, prevent abuse, and resolve disputes. If you report a settlement issue or account problem, we review your transaction history to investigate. Fourth, we use your contact information to send account notifications, payment confirmations, and support responses. We may also use aggregated, anonymized data to improve sedap's features and performance.

Identity verification

We use your ID and address documents to confirm you are eligible to use sedap in your jurisdiction.

Payment processing

We share payment details with e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank processors to settle your transactions.

Fraud detection

We analyze your activity to spot unusual patterns and protect your account from unauthorized access.

Customer support

We use your contact information and account history to respond to your inquiries and resolve issues.

Third-party processors and data sharing

We at sedap do not sell your personal information to third parties. However, we do share data with trusted processors who help us operate the platform. These include payment processors (local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment), identity verification services, and customer support tools. All processors are bound by confidentiality agreements and must protect your data to the same standard we do.

We may also share data if required by law—for example, if a government agency requests information as part of a legal investigation. In such cases, we will comply with the request unless prohibited by law. We will not voluntarily disclose your information to law enforcement without a valid legal order.

Data retention and deletion

We at sedap retain your personal information for as long as your account is active and for a reasonable period afterward to comply with legal obligations and resolve disputes. If you close your account, we will delete most personal information within a standard timeframe, except where we are required by law to retain it (such as for tax or anti-money-laundering purposes).

If you wish to request deletion of your data, contact our support team. We will review your request and comply where legally permitted. Note that some information may need to be retained for regulatory compliance or to resolve outstanding disputes.

Your rights and data access on sedap

We at sedap recognize your right to access, correct, and delete your personal information. You can request a copy of all data we hold about you by contacting our support team. We will provide this information within a reasonable timeframe, typically within 10–15 business days. You also have the right to correct any inaccurate information—for example, if your address has changed, you can update it in your account settings or request our help.

If you believe we are processing your data unlawfully or in violation of your privacy rights, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. We encourage you to contact us first so we can address your concerns directly.

Data security and encryption

We at sedap use industry-standard encryption (SSL/TLS) to protect your data in transit. Your login credentials, payment information, and personal documents are encrypted before transmission and stored securely on our servers. We also use two-factor authentication to protect your account from unauthorized access.

While we take security seriously, no system is completely immune to breaches. If we discover a security incident that affects your personal information, we will notify you promptly and take steps to mitigate harm. We recommend that you use a strong, unique password for your sedap account and never share your login credentials with anyone.

International data transfers

We at sedap may transfer your personal information to servers located outside your country. These servers are subject to the same security standards and privacy protections as our primary servers. By using sedap, you consent to such transfers. If you are in a jurisdiction with strict data protection laws, please note that your data may be processed in jurisdictions with different legal standards.

We take steps to ensure that any international transfer is secure and complies with applicable data protection regulations. If you have concerns about international data transfers, contact our support team for more information.

Changes to this privacy notice

We at sedap may update this privacy notice from time to time to reflect changes in our practices or legal requirements. We will post any significant changes on this page and notify you via email if the changes materially affect how we use your data. Your continued use of sedap after changes are posted constitutes acceptance of the updated privacy notice.

If you have questions about our privacy practices, how we collect and use your data, or your rights under this notice, please contact our support team. We are available via live chat, email, and phone to address your concerns. Whether you're in Jakarta, Surabaya, Bandung, or Medan, our team can help clarify our data practices and assist with any privacy-related requests.

Summary: Your privacy on sedap

We at sedap collect personal information to verify your identity, process your deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers, detect fraud, and provide customer support. We encrypt all data in transit and at rest, use two-factor authentication to protect your account, and do not sell your information to third parties. You have the right to access, correct, and delete your data, and we comply with legal requests for information only when required by law.

Our privacy practices are designed to balance your right to privacy with our need to operate a secure, compliant platform. If you have questions about how we handle your data or wish to exercise your privacy rights, contact our support team. We are committed to protecting your personal information and maintaining your trust in sedap.